Shipping Policy

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Last Updated: 28/06/2026

Thank you for shopping with Free the Merkin. Every item is made to order through our trusted print-on-demand fulfilment partner, Printibly. This Shipping Policy explains how we process, manufacture, and deliver your order.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

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Order Processing

As all of our products are made to order, production begins once your order has been successfully placed and payment has been received.

Orders are typically processed within 2–5 business days, although processing times may vary during busy periods, promotional events, or public holidays.

Once your order has been completed by Printibly, it will be prepared for shipment and tracking information will be provided where available.

Please note that processing time is separate from shipping time.

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Shipping Within Australia

We currently ship throughout Australia.

Estimated delivery times after dispatch are:

• Standard Shipping: 3–10 business days

• Express Shipping (where available): 1–5 business days

Delivery timeframes are estimates only and are not guaranteed.

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International Shipping

International shipping may be available to selected countries.

Delivery times vary depending on the destination country, customs processing, and local postal services.

Customers are responsible for any customs duties, import taxes, VAT, or additional charges imposed by their country's customs authority.

Free the Merkin is not responsible for delays caused by customs clearance procedures.

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Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery location

• Shipping method selected

• Number of items ordered

Any applicable shipping charges will be displayed before payment is completed.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.

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Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before placing an order.

If an incorrect address is provided and your order has not yet entered production, we may be able to update the address.

If production has already begun or the order has been shipped, we may be unable to make changes.

Free the Merkin is not responsible for orders delivered to an incorrect address provided by the customer.

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Lost, Delayed or Damaged Orders

While we work closely with Printibly and our shipping partners to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

• Severe weather

• Public holidays

• Customs inspections

• Courier delays

• High shipping volumes

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible so we can investigate and work with our fulfilment and shipping partners to resolve the issue.

Where appropriate, we may offer a replacement or other remedy in accordance with the Australian Consumer Law.

 

Order Changes and Cancellations

Because our products are made to order, requests to change or cancel an order must be made as soon as possible after purchase.

Once production has commenced with Printibly, orders generally cannot be cancelled, modified, or refunded simply because you have changed your mind.

This does not affect your rights under the Australian Consumer Law.

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Multiple Shipments

Depending on product availability, manufacturing location, or destination, items within the same order may be shipped separately.

If this occurs, you may receive multiple tracking numbers.

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Delivery Responsibility

Ownership and responsibility for your order transfers to you once it has been delivered to the shipping address provided at checkout.

If your parcel is marked as delivered but cannot be located, please first check with household members, neighbours, or your local delivery provider before contacting us.

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Service Interruptions

Occasionally, production or shipping services may be affected by circumstances beyond our control, including supplier disruptions, natural disasters, industrial action, technical issues, or other unforeseen events.

Should significant delays occur, we will make reasonable efforts to notify affected customers and provide updates where possible.

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Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If your product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with your rights under Australian law.

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Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Free the Merkin

Email: hello@freethemerkin.com.au

Website:  freethemerkin.com

We aim to respond to all shipping enquiries within 2 business days.