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Last Updated: 28/06/2026

At Free the Merkin, every item is made to order through our trusted print-on-demand fulfilment partner, Printibly. We take pride in producing high-quality apparel and want you to be happy with your purchase.

Please read this Refund Policy carefully before placing your order.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law.

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Made-to-Order Products

All Free the Merkin products are printed specifically for each customer after an order is placed.

Because every item is custom-made, we do not accept returns or offer refunds for:

• Change of mind

• Ordering the wrong size

• Ordering the wrong colour

• Incorrect product selection

• No longer wanting the item

• Accidental purchases after production has begun

We encourage customers to carefully review product descriptions, sizing guides, colours, and order details before completing their purchase.

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Faulty, Damaged or Incorrect Items

If your order arrives:

• Damaged during shipping

• Faulty or defective

• With a printing error

• Incorrect due to our error

• Different from what you ordered

Please contact us within 14 days of receiving your order.

To help us assess your claim, please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

• Photographs of the packaging (if applicable)

Once your claim has been reviewed, we may offer:

• A replacement product

• A refund

• Another appropriate remedy in accordance with the Australian Consumer Law

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Incorrect Shipping Address

Customers are responsible for ensuring that all shipping details entered during checkout are accurate.

If an incorrect address is provided and your order has already entered production or been shipped, we may be unable to offer a refund or replacement.

If you notice an error, please contact us immediately. If production has not yet started, we will do our best to update your order.

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Lost Orders

If your tracking information indicates that your parcel has been lost during transit, please contact us.

We will work with Printibly and the shipping carrier to investigate the issue and determine an appropriate resolution.

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Return of Products

In most cases, you will not be required to return a faulty item before a replacement or refund is processed.

If a return is required, we will provide instructions before any item is sent back.

Please do not return products without contacting us first.

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Refund Process

If a refund is approved, it will be processed to your original payment method through Stripe.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges may not be refundable unless required under Australian Consumer Law.

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Exchanges

As all products are made to order, we do not offer exchanges for:

• Incorrect size selection

• Colour preference

• Change of mind

If you receive a faulty or incorrect item, we will arrange a replacement where appropriate.

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Order Cancellations

Orders may only be cancelled before production begins.

Once your order has been sent to Printibly for production, it cannot usually be cancelled because the item is being manufactured specifically for you.

If you need to cancel an order, please contact us as soon as possible after placing it.

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Sale Items

Sale, promotional, and discounted items are covered by the same consumer guarantees under Australian Consumer Law.

However, sale items are not eligible for refunds due to change of mind unless otherwise stated.

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Contact Us

If you have any questions about this Refund Policy or wish to request a refund or replacement, please contact us.

Free the Merkin

Email: [Insert Email Address]

Website: [Insert Website URL]

Please include your order number and any relevant photographs so we can assist you as quickly as possible.