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At Free the Merkin ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase products, subscribe to our communications, or otherwise interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

We may collect personal information directly from you when you:

• Make a purchase

• Create an account

• Subscribe to our newsletter

• Contact us through our website or email

• Participate in promotions, surveys, or competitions

The information we collect may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment details

• Order history

• Any information you voluntarily provide to us

We may also automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Pages viewed and time spent on pages

• Referral sources

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How We Use Your Information

We use your information to:

• Process and fulfil orders

• Manufacture and deliver products

• Provide customer support

• Communicate with you regarding your purchases

• Improve our website, products, and services

• Prevent fraudulent transactions and maintain website security

• Comply with legal obligations

• Send promotional emails and marketing communications where permitted

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

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Payment Processing

We use Stripe to securely process payments made through our website.

Payment information submitted during checkout is transmitted directly to Stripe using secure encryption technologies. We do not store complete credit card information on our servers.

By making a purchase, you acknowledge that your payment information may be processed by Stripe in accordance with their privacy and security practices.

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Product Manufacturing and Order Fulfilment

To manufacture and deliver our products, we work with Printibly, our print-on-demand production and fulfilment partner.

When you place an order, we may share information necessary to complete your purchase, including:

• Your name

• Shipping address

• Contact information

• Product and order details

This information is shared solely for the purpose of manufacturing, packaging, and delivering your order.

Printibly is only provided with the information required to fulfil your purchase and is expected to handle personal information responsibly and securely.

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Shipping and Delivery Providers

To deliver your products, we may share relevant information with shipping and courier providers.

This information may include:

• Your name

• Delivery address

• Contact information

• Tracking information related to your order

Shipping providers receive only the information necessary to complete delivery services.

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Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Measure advertising performance

• Enhance customer experience

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

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Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers including:

• Stripe for payment processing

• Printibly for product manufacturing and fulfilment

• Shipping and courier companies

• Website hosting providers

• Analytics providers

• Email marketing providers

• Legal or regulatory authorities when required by law

These third parties are only provided access to information necessary to perform their services.

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Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

• Unauthorised access

• Loss

• Theft

• Misuse

• Alteration

• Disclosure

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders

• Provide customer support

• Maintain business records

• Meet legal, accounting, and tax obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

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Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information

• Object to certain processing activities

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

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Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

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Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or industry practices.

Any updates will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

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Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Free the Merkin

Email: hello@freethemerkin.com.au

Website: freethemerkin.com.au

We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.